1.What about the technical support and maintenence?
Sometimes users will get some problems when they operate the instruments which are unfamiliar or first time use, users can send us emails or call us about detailed information. We will provide users solution or operation video.
For so many years’ experience, our instruments works well during warranty period. If there any parts are broken during warranty period, we would like to provide spare parts for free.
2.What is the lead time for products order?
Usually, if small order, 2-3days after getting payment;if big order, it needs 10-20days after payment, it depends upon your quantity.
3.If we have not found the model from website, what should we do?
Please email us with description and picture of the product, we research and develop new model every month, and some of them maybe have not been uploaded in website immediately. But If this is a new products for us, we can develop it for you after get all detailed information about your product.
3.What is the shipping port?
FOB to Ningbo or Shanghai Port,China(also can ship according to customers’ request.